Freshworks Partner

TABLE OF CONTENTS Before you Begin Add an Agent Agent activation email and password Purchasing agent licenses Edit an Agent About email signatures ...

An “agent” is a FreshDesk user who provides customer support and technical assistance. They answer tickets, pull reports, and monitor accounts. Agents...

Applicable Plan Freshdesk Free, Growth, Pro, Enterprise Freshdesk Omni Free, Growth, Pro, Enterprise Overview of groups Create a new group Conf...

Administrators and above can add, edit, remove, or replace agents. Go to Admin > Team > Agents to manage your team. As agents move in and out of y...

Agent Shifts lets you easily manage a support team that works round the clock. An agent’s availability is automatically changed depending on their shift hou...

The out-of-office scheduler allows agents to plan their unavailable days, ensuring that tickets are not assigned to unavailable agents and that customer res...

Applicable Plan Freshdesk Pro, Enterprise Freshdesk Omni Pro, Enterprise About agent status Understanding agent status names and types Advanced age...

You can manage agents on Freshcaller and Freshchat right from your Freshdesk Omnichannel account. When you need to onboard a new agent, or modify their acce...

With Custom agent status, admins/supervisors can get complete visibility into how agents are spending their time when they’re unavailable to assist customer...

Omnichannel Groups lets you manage your different teams of agents that work across channels from the same page. With Omnichannel Groups you can: Set up t...