Product Announcements
We’re introducing an upgraded contact and company experience in Freshdesk (and the ticketing module of Freshdesk Omnichannel) powered by the Neo platform, d...
Thu, 4 Sep, 2025 at 3:05 PM
We are excited to introduce significant enhancements to key Freshdesk modules that simplify workflows, improve performance, enhance user experience, and pro...
Thu, 27 Nov, 2025 at 3:20 PM
Note: The Dew interface described in this article will be available in the month of December, 2025. The information below is for early reference and prepara...
Mon, 1 Dec, 2025 at 7:54 PM