Product Announcements
We’re introducing an upgraded contact and company experience in Freshdesk (and the ticketing module of Freshdesk Omnichannel) powered by the Neo platform, d...
Tue, 12 May, 2026 at 3:19 PM
We are excited to introduce significant enhancements to key Freshdesk modules that simplify workflows, improve performance, enhance user experience, and pro...
Tue, 10 Mar, 2026 at 2:50 PM
Note: The Dew interface described in this article has been available since December, 2025. The Dew user interface (UI) introduces a refreshed and unifie...
Sat, 2 May, 2026 at 3:34 PM
This article answers questions about how and when you can upgrade to the new Freshdesk/Freshdesk Omni experience. Built on a unified platform, Freshdesk Omn...
Tue, 3 Feb, 2026 at 2:55 PM
This article provides information about upcoming changes to WhatsApp, their impact on the Freshdesk and Freshchat products, and the actions required to ensu...
Tue, 12 May, 2026 at 11:00 PM