Product Announcements
We’re introducing an upgraded contact and company experience in Freshdesk (and the ticketing module of Freshdesk Omnichannel) powered by the Neo platform, d...
Thu, 4 Sep, 2025 at 3:05 PM
We are excited to introduce significant enhancements to key Freshdesk modules that simplify workflows, improve performance, enhance user experience, and pro...
Mon, 10 Nov, 2025 at 1:27 PM
Note: The Dew interface described in this article will be available starting December 1, 2025. The information below is for early reference and preparation....
Wed, 12 Nov, 2025 at 11:36 AM