Product Announcements
TABLE OF CONTENTS What you need to do first Key Timeline and Actions Update integrations What you can do after the rollout – Update contacts with inval...
Mon, 18 May, 2026 at 11:42 AM
We are excited to introduce significant enhancements to key Freshdesk modules that simplify workflows, improve performance, enhance user experience, and pro...
Tue, 10 Mar, 2026 at 2:50 PM
Note: The Dew interface described in this article has been available since December, 2025. The Dew user interface (UI) introduces a refreshed and unifie...
Wed, 20 May, 2026 at 10:16 PM
This article answers questions about how and when you can upgrade to the new Freshdesk/Freshdesk Omni experience. Built on a unified platform, Freshdesk Omn...
Tue, 3 Feb, 2026 at 2:55 PM
This article provides information about upcoming changes to WhatsApp, their impact on the Freshdesk and Freshchat products, and the actions required to ensu...
Tue, 19 May, 2026 at 7:17 AM