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Getting Started with Freshdesk Omni
TABLE OF CONTENTS About Freshdesk SKUs Core features Freddy AI Freddy AI Agent Studio Freddy AI Copilot Freddy AI Insights Unified Inbox (Freshdes...
Wed, 10 Dec, 2025 at 12:23 PM
Understanding Freshdesk Pricing Plans
TABLE OF CONTENTS About our products and plans Subscription Plans Activate a plan Manage Subscriptions View subscription details Add or remove agen...
Tue, 9 Dec, 2025 at 3:17 PM
Explore Freshdesk Free Program
Freshdesk's Free program (previously Sprout) is specifically designed for small businesses and startups, aiming to streamline their customer support ope...
Thu, 27 Nov, 2025 at 12:27 PM
Get Started as an Admin in Freshdesk
Welcome to Freshdesk! This advanced ticketing product empowers your support teams to deliver timely and consistent support at ANY scale. To get the most...
Mon, 1 Dec, 2025 at 11:02 AM
System and Browser requirements for Freshdesk
Check with your system administrators to ensure the following system and browsers are available. Requirement TypeDetails Operating System Ensure your c...
Fri, 16 Aug, 2024 at 10:35 AM
Contact Freshdesk Support via Chat
Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5. ...
Tue, 11 Mar, 2025 at 4:51 PM
Multi-channel support
Freshdesk is a multiple channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - E...
Fri, 26 May, 2023 at 3:40 PM
Connect your chat and CRM accounts with Freshdesk with just a click
Connecting your Freshchat, Freshsales, Freshmarketer, and Freshsales Suite account with Freshdesk helps you manage all your contacts in one central place. T...
Mon, 1 Dec, 2025 at 3:42 PM