Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5.


To start a chat:

  1. On your agent portal, click on the help icon in the top-right corner.
  2. Select Chat with Tech Support. 
  3. To start a conversation, select Help & Support or Support.
Note: The in-product chat support is available only for paid accounts.