Check with your system administrators to ensure the following system and browsers are available.


Requirement TypeDetails
Operating System

Ensure your computers are installed with either:

  • Windows 7.0 or Higher
  • OSX 10.12.1 or Higher

For the OS to run smoothly, refer to Microsoft or Apple websites on their minimum hardware requirements.

BrowserThe latest 2 versions of any of:
  • Chrome
  • Firefox
  • Safari
  • Edge
Browser featuresEnable the following:
  • JavaScript
  • Cookies
  • LocalStorage
  • HTTPS - TLS v1.2 (strong cipher suites: ECDHE-RSA-AES256-GCM-SHA384 and ECDHE-RSA-AES128-GCM-SHA256) or Higher
Mobile Operating System

Freshdesk apps are available on both the App Store and Google Play. Minimum versions:

  • iOS: 10.0 or higher
  • Android: 7.1.1 or higher