Bringing in your Customer Base
Customer Segments lets you provide personalized support for different customers in your Freshdesk by helping you classify users based on their support needs...
Tue, 16 Jul, 2024 at 10:13 PM
The 'Customers' tab in your helpdesk allows you to manage the details of contacts and companies that you keep in touch with. It gives you complete ...
Fri, 26 May, 2023 at 4:18 PM
The omnichannel customer timeline: The omnichannel customer timeline provides agents with the complete journey of the customer before they reach out to ...
Fri, 31 May, 2024 at 12:26 PM
Note: For importing/exporting contacts on Customer Service Suite, refer to this article. Importing Data You can import contact and company informati...
Thu, 7 Mar, 2024 at 10:04 PM
Freshdesk helps you keep track of all the customers reaching out to your helpdesk, letting you create and save them as contacts under the Customers tab. Yo...
Fri, 26 May, 2023 at 4:07 PM
Admins and agents can merge multiple contact points of the same person into one contact. This makes it easier for the agents to pull up contextual informat...
Tue, 28 Mar, 2023 at 2:50 PM
You can create your own custom fields in your customer contact form and add customer information as and when you get them. You can choose to have these cus...
Fri, 18 Jun, 2021 at 2:01 AM
Whenever a non-agent raises a ticket in your helpdesk, they get added as a contact. If you have enabled the user activation email for requesters they can se...
Mon, 18 Mar, 2024 at 9:48 PM
Every customer creating a ticket in your helpdesk will be added as a contact in your helpdesk automatically. You can group these contacts into companies an...
Mon, 18 Mar, 2024 at 5:25 PM
Note: For customers on the new plans, this feature is now available on all plans for Freshdesk (Free, Growth, Pro, and Enterprise) and Freshdesk Omnichann...
Wed, 2 Aug, 2023 at 7:48 PM