Import and Manage Customer Data
Signup Date: After June 2022 You can store and manage Contact and Company information along with communication history across multiple channels. Befor...
Mon, 1 Dec, 2025 at 11:44 AM
Signup Date: After June 2022 After you review your contact and company fields, you are ready to create, edit, and delete contacts and companies. Before y...
Mon, 1 Dec, 2025 at 11:45 AM
Signup Date: After June 2022 Customer Segments lets you filter and group customers to provide personalized support. Saved segments can be used in automati...
Mon, 1 Dec, 2025 at 11:46 AM
Note: For importing/exporting contacts on Freshdesk Omni, refer to this article. Importing Data You can import contact and company information from ...
Thu, 23 Oct, 2025 at 11:03 AM
While performing bulk imports in Freshdesk, you can use the following formats to configure timezones and languages for contacts in your CSV file. Time Z...
Tue, 20 Dec, 2022 at 7:20 PM
When your customers create a ticket in your support portal or using the help widget, they probably would have gone through your solution articles already...
Tue, 31 Mar, 2020 at 5:45 PM