Configure Important Admin Actions
Freshdesk has a robust search box that helps agents and admins find information quickly across their tickets, customers, and self-service resources. TAB...
Tue, 10 Mar, 2026 at 3:45 PM
To find your API key: Log in to your account. Click on your profile picture on the top right and select Profile Settings. On the right pane, click on t...
Wed, 21 Jan, 2026 at 4:14 PM
This article provides details on how to configure the basic settings for your Freshdesk account. For example, you can set up languages, dates and time zone...
Wed, 1 Apr, 2026 at 11:40 AM
As an admin, you may want to test out a configuration or feature before enabling it on your Freshdesk account. For example, when you add a new workflow, you...
Tue, 2 Dec, 2025 at 7:17 PM
When you create a Freshdesk account, the primary language for your helpdesk is set to English by default. Add supported languages You can modify the defau...
Wed, 9 Oct, 2024 at 7:23 PM
Admins can now grant temporary access to the Freshworks team to assist with support and troubleshooting activities in Freshdesk. This feature ensures that F...
Mon, 6 Oct, 2025 at 3:19 PM
Freshdesk lets you support multiple products from a single helpdesk without having to pay for any extra licenses. Using a single helpdesk for an entir...
Wed, 26 Apr, 2023 at 12:51 PM