Automations

Overview of Automation Rules
Freshdesk allows you to configure automation rules that run immediately after a ticket is created or updated and perform actions if specified conditions ar...
Tue, 23 Apr, 2024 at 12:14 PM
Setting up automation rules to run on Ticket Creation
Automation rules that run on ticket creation let you automate actions on newly created tickets. For example, you can send an email notification to the billi...
Mon, 20 May, 2024 at 5:34 PM
Setting up automation rules to run on Time Triggers
Freshdesk allows you to create ticket automation rules based on time-based events that run every hour. The rules run on all tickets every hour and execute w...
Wed, 31 Jan, 2024 at 12:42 PM
Setting up automation rules to run on Ticket Updates
Automation rules that run on ticket updates let you automate actions for real-time events that occur on tickets. It enables your agents to stay on top of th...
Fri, 10 May, 2024 at 11:59 PM
Using Webhooks in automation rules that run on ticket updates
You can create an automation rule that runs on ticket creation or ticket updates to trigger a webhooks call as soon as specified events occur. What is a ...
Thu, 25 Jan, 2024 at 3:29 PM
Automation rules Examples: Ticket Creation
This article provides examples of how you can use automation rules that run on ticket creation.   The automation rules for ticket creation are triggered fo...
Mon, 20 May, 2024 at 6:16 PM
Automation Rules Examples: Ticket Updates
This article provides a comprehensive set of examples of automation rules that run on ticket updates. Automation rules that run on ticket updates let yo...
Wed, 31 Jan, 2024 at 6:32 PM
Automation Rules Examples: Time Triggers
This article provides a comprehensive set of examples of automation rules that run on time triggers.  Automation rules that run on time triggers allow y...
Wed, 31 Jan, 2024 at 6:33 PM
Automation Examples: Using Webhooks
This article provides a comprehensive set of examples of using webhooks. You can trigger webhook actions to run on automation rules only on ticket creation ...
Thu, 2 May, 2024 at 11:13 AM
Why are my automations not working?
Automation rules in Freshdesk are constantly on the lookout for new tickets and updates made to your tickets in your helpdesk. Based on the specified events...
Mon, 20 May, 2024 at 5:08 PM