Automations

What's changed in Automations
Freshdesk Automations have gone through a major revamp. Admins can now set up Dispatch'r, Supervisor, and Observer rules under one single module.  G...
Fri, 18 Jun, 2021 at 12:43 AM
When and how to use the triggers for Automations
Automations save you both time and effort by automatically performing repetitive tasks - letting your agents focus on solving customer problems.  In Fr...
Tue, 18 Feb, 2020 at 3:31 PM
Setting up automation rules to run on Ticket Creation
This automation runs on every incoming ticket and performs actions based on predefined conditions. These rules let you automate actions such as: Assignin...
Fri, 24 Feb, 2023 at 3:03 PM
Setting up automation rules to run on 'Time Triggers'
Automation rules that run on time triggers in Freshdesk allow you to bring your workflows into your helpdesk and define specific actions based on time and e...
Fri, 24 Feb, 2023 at 3:04 PM
Setting up automation rules to run on Ticket Updates
Automation rules that run on ticket updates let you automate actions when specified events occur in a ticket in real-time. You can use it to modify statuses...
Fri, 24 Feb, 2023 at 3:04 PM
Assigning tickets to a group using automations
All tickets containing certain keywords or properties can be assigned to an agent group using Freshdesk Automations. If the Ticket Assigned to Group notifi...
Fri, 12 Nov, 2021 at 12:53 AM
Sharing tickets with other Freshdesk accounts
You can share tickets with other Freshdesk accounts using webhooks in automations. Every time you share a ticket with another Freshdesk account, a new tick...
Fri, 18 Jun, 2021 at 12:38 AM
Using Webhooks in automation rules that run on ticket updates
You can create an automation rule that runs on ticket updates to trigger a webhooks call as soon as specified events occur. Article Overview What is a ...
Thu, 15 Jun, 2023 at 12:34 PM
Time Triggers based on custom statuses
Custom statuses help you keep track of tickets that are pending for different reasons. With time triggers, you can automate tasks based on how long a tic...
Fri, 18 Jun, 2021 at 12:44 AM
Webhook to create a new ticket when reply is received on a closed ticket
If you are looking to create a new ticket when the customer responds on a closed ticket, it can be easily achieved with the help of automation rules. Navig...
Fri, 18 Jun, 2021 at 12:44 AM