Freshworks Partner

Quick Automations is a dedicated automation module built for real-time channels in Freshdesk Omni. Unlike regular Freshdesk automations, Quick Automations i...

Channel configuration and AI Agent assignment Configure how AI Agents are assigned to real-time channels and determine whether conversations begin with an ...

With an Email AI Agent handling incoming tickets, you can automate based on action performed by the AI agent, such as a handover to a human, a successful re...