Create Automation Rules
Quick Automations is a dedicated automation module built for real-time channels in Freshdesk Omni. Unlike regular Freshdesk automations, Quick Automations i...
Fri, 27 Mar, 2026 at 1:04 PM
Channel configuration and AI Agent assignment Configure how AI Agents are assigned to real-time channels and determine whether conversations begin with an ...
Thu, 19 Mar, 2026 at 11:06 AM