Create Automation Rules

Quick Automations for real-time channels in Freshdesk Omni
Quick Automations is a dedicated automation module built for real-time channels in Freshdesk Omni. Unlike regular Freshdesk automations, Quick Automations i...
Mon, 1 Dec, 2025 at 11:28 AM
How Automations Work for Tickets Assigned to an AI Agent
TABLE OF CONTENTS Ticket Creation Automations and AI Agent assigned tickets Ticket Updates Automations, and AI Agent assigned tickets Use Cases for Auto...
Tue, 16 Dec, 2025 at 3:07 PM