FAQs related to Analytics

I belong to Estate plan. But, why am I not able to create a custom report?
Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. I...
Fri, 6 Mar, 2020 at 11:55 AM
What are curated reports and how to use them?
The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports can...
Tue, 22 Oct, 2019 at 9:41 AM
How to create custom reports in Analytics?
In Analytics homepage, click New Report that is present near the search bar in the top right section.
Tue, 22 Oct, 2019 at 9:43 AM
What is the difference between Curated and Custom reports?
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Fri, 19 May, 2023 at 4:16 PM
What are widgets in Analytics?
The widgets are the entities you can configure based on any available metrics. They are available in the widget library on the right pane and categorized as...
Tue, 6 Jun, 2023 at 10:51 AM
How to find out the raw data belonging to a particular widget?
Based on the type of widget data, Freshdesk will automatically visualize it in a relevant format. So, reading the data from the widget is a straightforward ...
Mon, 29 Apr, 2024 at 4:26 PM
What are filters and how are they used?
The filters in Analytics are used to narrow down on data and derive potential insights. From priority to requester language, there is a wide variety of filt...
Tue, 22 Oct, 2019 at 9:38 AM
What is the refresh time for the data in Analytics?
The refresh time is 30 minutes which is standard across all the different subscription plans.
Tue, 22 Oct, 2019 at 9:43 AM
Why am I not able to create custom reports in my Estate plan?
Custom reports feature is available only in the Estate 19 and Forest plans. It is not included in the old Estate plans.
Tue, 22 Oct, 2019 at 9:45 AM
Can I add widgets to curated reports?
You cannot add new widgets to the curated reports by default.  However, you can Clone the Report as a custom report and have the widgets added.  Open ...
Fri, 31 May, 2024 at 11:49 AM