Analytics
FAQs related to Analytics
Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. I...
Fri, 6 Mar, 2020 at 11:55 AM
The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports can...
Tue, 22 Oct, 2019 at 9:41 AM
In Analytics homepage, click New Report that is present near the search bar in the top right section.
Tue, 22 Oct, 2019 at 9:43 AM
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Fri, 19 May, 2023 at 4:16 PM
The widgets are the entities you can configure based on any available metrics. They are available in the widget library on the right pane and categorized as...
Tue, 6 Jun, 2023 at 10:51 AM
Based on the type of widget data, Freshdesk will automatically visualize it in a relevant format. So, reading the data from the widget is a straightforward ...
Tue, 17 May, 2022 at 12:42 AM
The filters in Analytics are used to narrow down on data and derive potential insights. From priority to requester language, there is a wide variety of filt...
Tue, 22 Oct, 2019 at 9:38 AM
The refresh time is 30 minutes which is standard across all the different subscription plans.
Tue, 22 Oct, 2019 at 9:43 AM
Custom reports feature is available only in the Estate 19 and Forest plans. It is not included in the old Estate plans.
Tue, 22 Oct, 2019 at 9:45 AM
You will not be able to add widgets to the curated reports by default. In order to modify them, you will have to Clone the Report. Go to a Curated R...
Thu, 20 Apr, 2023 at 3:47 PM