PCI-DSS Compliance

What is PCI Compliance?
PCI compliance refers to the technical and operational standards as defined by the Payment Card Industry Data Security Standard (PCI-DSS) to secure and prot...
Thu, 3 Sep, 2020 at 11:02 AM
Why is PCI compliance important?
Adhering to PCI compliance standards ensures the cardholder data is handled in a secure manner that helps reduce the likelihood of sensitive financial accou...
Thu, 3 Sep, 2020 at 5:10 PM
What is cardholder data (CHD)?
At a minimum, cardholder data consists of the full Permanent Account Number (PAN). Cardholder data may also appear in the form of the full PAN plus any of t...
Thu, 3 Sep, 2020 at 5:07 PM
Are Freshdesk (standalone version) and Freshdesk Omnichannel PCI compliant?
No. Only Freshdesk (standalone version) via the vault service is PCI compliant, whereas Freshdesk Omnichannel is not. Although Freshdesk isn’t intended to b...
Thu, 7 Sep, 2023 at 6:32 PM
Who provided the PCI-DSS certification for Freshdesk?
Freshdesk’s workflows have been audited and approved by a third-party Qualified Security Assessor (QSA).
Thu, 3 Sep, 2020 at 11:06 AM
How does the PCI-DSS encryption work in Freshdesk?
The information entered in the PCI field is stored in a secure environment outside of Freshdesk. The Virtual Private Cloud (VPC) used to store the encrypted...
Thu, 3 Sep, 2020 at 5:11 PM
How to enable the PCI field?
This is an on-demand feature. Drop an email to us to support@freshdesk.com and we will ensure the necessary features/settings (like idle session timeout in ...
Sat, 26 Jun, 2021 at 2:16 AM
Is the PCI field a default field or custom field?
The PCI field is available as a Custom field in Freshdesk. It is available in the drag-and-drop section under Admin > Workflows > Ticket Fields. 
Sat, 26 Jun, 2021 at 2:17 AM
Who enters the data in the PCI field?
There are two ways in which data can be entered into the PCI field.  Customers can fill in their card number in the ticket form directly, or Agents with ...
Thu, 3 Sep, 2020 at 4:32 PM
How can admins restrict or provide access to agents?
By default, access to the PCI field is restricted for all agents and admins alike. On creating a custom role, admins can choose to provide read-only or read...
Thu, 3 Sep, 2020 at 4:33 PM