Freshworks Partner

Freshdesk is a customer service software (CSS) that helps businesses track, manage, and resolve issues that their customers run into while using their produ...

No. Currently, the integration only supports linking between one Freshdesk account and one Freshservice account.

No. Since this is a native integration and not a marketplace app, this will not consume the API limit counts.

You can achieve this by linking multiple tickets to a tracker in Freshdesk. You can then link the tracker to a Freshservice incident or a service request.

You can achieve this by linking multiple child tickets to a parent ticket. You can then link the parent ticket to a Freshservice incident or a service reque...

No, the integration will work only if the accounts are in the same data center (region).

Currently, it is not available on the mobile app.  

No. Internal agents on Freshservice are not allowed to respond to customers but can add private notes or responses on the Freshservice incident or service r...

No. No additional costs. It comes free for all paid plans.

The Freshservice agent cannot directly change the status of the Freshdesk ticket. However, if the ticket field sync is set up on Freshdesk, whenever the Fre...