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Freshdesk-Freshservice integration

Will the Freshservice agent be able to raise a Freshdesk ticket?
No. Only agents on Freshdesk will be able to raise incidents and service requests on Freshservice.
Fri, 19 Nov, 2021 at 4:26 PM
Can a ticket be raised from Freshservice to Freshdesk?
No. Freshservice agents cannot raise Freshdesk tickets using this integration.
Fri, 19 Nov, 2021 at 4:26 PM
Will attachments be available on Freshdesk tickets, Freshservice incidents, and service requests?
Yes. Agents on Freshdesk and Freshservice will be able to attach files similar to how they do it on normal tickets, incidents, or service requests. 
Fri, 19 Nov, 2021 at 4:27 PM
Are error logs available for Freshdesk-Freshservice integration?
No. For audit logs, please reach out to [email protected] 
Fri, 19 Nov, 2021 at 4:28 PM
Will Freshdesk admins be able to draw analytics for tickets raised on Freshservice?
Currently, this is not *directly* possible for Freshdesk admins. By adding tags & syncing fields from Freshservice, it is possible to set up reports on ...
Fri, 19 Nov, 2021 at 5:00 PM
Will agents be notified via email for any ticket updates or responses on Freshdesk or Freshservice?
If the agents are the requesters on the Freshservice ticket, they will receive email notifications.
Fri, 19 Nov, 2021 at 5:01 PM
Will agents on Freshdesk be notified in-product when an internal team updates their status?
If the ticket field sync has been set up, the status of the Freshdesk ticket will be updated as and when there are updates on Freshservice. However, the Fre...
Fri, 19 Nov, 2021 at 4:29 PM