Setting up support channels

Everything about setting up Freshdesk to receive your support emails, Twitter feeds and Facebook conversations and convert them to tickets, as well as getting customer feedback directly from your website using the Freshdesk Feedback Widget.

Multi-channel support
Freshdesk is a multiple channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - E...
Fri, 26 May, 2023 at 3:40 PM
Getting feedback from your website (with the feedback widget)
Freshdesk lets you collect feedback and support requests directly from your website, portal or any third party web page. This lets your customers submit a ...
Fri, 18 Jun, 2021 at 2:06 AM
Using sender's name as ticket requester in forwarded emails
Support agents who have a personal relationship with customers receive a lot of support emails in their own inboxes. You might want to keep track of such e...
Thu, 6 Apr, 2023 at 4:38 PM
How do I show the Freshdesk help widget on WordPress?
You could use the Wordpress plugin for Freshdesk and show your solution articles and contact form on your WordPress site. Learn more about setting up the F...
Tue, 13 Jul, 2021 at 6:55 PM
Connect your chat and CRM accounts with Freshdesk with just a click
Connecting your Freshchat, Freshsales, Freshmarketer, and Freshsales Suite account with Freshdesk helps you manage all your contacts in one central place. T...
Thu, 20 Jul, 2023 at 1:54 PM
Creating a new ticket from Agent portal
A new ticket can be created in Freshdesk by three different ways. A customer can raise a ticket in the helpdesk by putting in his request or query from t...
Fri, 31 Mar, 2023 at 11:58 AM