Setting up and configuring your Customer Portal

Everything you need to configure your support portal, customize the look and feel of Freshdesk, and use your custom domain name.

Rebranding your Support Portal to reflect your brand guidelines
If you have signed up for a Freshdesk or Omnichannel account after March 30, 2022, refer to this section to read more about logging in and accessing your F...
Wed, 2 Aug, 2023 at 7:47 PM
Using a custom support URL and pointing the CNAME
When you create a support portal, you get a "" domain by default. If you want to host your support portal under a custom URL, like...
Tue, 13 Feb, 2024 at 12:24 PM
Setting up multiple languages in Freshdesk (for the support portal and the help widget)
Here is the complete list of languages supported by Freshdesk: Arabic Bosnian Bulgarian Catalan Chinese Chinese (Traditional) Croatian Czech D...
Tue, 4 Jul, 2023 at 11:21 AM
Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change
When you sign up for a standalone Freshdesk account, you will be provided a Freshdesk URL address or subdomain that your admins and agents will use to log i...
Wed, 5 Jun, 2024 at 5:56 PM