Bringing in your support team
Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers
You can add full-time and occasional agents to your Freshdesk. You can restrict which parts of your Freshdesk each of your agents can see and what actions ...
Tue, 20 Jun, 2023 at 11:14 AM
Agents in Freshdesk can be 'Full-time' or 'Occasional'. Full-time agents are those in your core support team who will log in to your ...
Thu, 18 Nov, 2021 at 12:22 PM
You can organize your agents into different groups to help them focus on certain types of issues. Each group can have different kinds of canned responses a...
Thu, 6 Apr, 2023 at 4:47 PM
Support Admins might want to free up agent licenses now and then with agents moving in and out of the system. While removing agents and repurposing licenses...
Tue, 19 Dec, 2023 at 5:59 PM