Bringing in your support team

Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers

Add, Edit, or Delete Support Agents
TABLE OF CONTENTS Before you Begin Add an Agent Purchasing agent licenses About the agent’s email signature Edit an Agent Delete an Agent Befo...
Wed, 15 May, 2024 at 12:50 AM
Understand Full-time vs Occasional Agents
An “agent” is a FreshDesk user who provides customer support and technical assistance. They answer tickets, pull reports, and monitor accounts. Agents...
Wed, 15 May, 2024 at 1:33 PM
Organizing Agents into Groups
You can organize your agents into different groups to help them focus on certain types of issues. Each group can have different kinds of canned responses a...
Thu, 6 Apr, 2023 at 4:47 PM
Deactivating agents
There would be instances where helpdesk admins might want to free up agent licenses now and then, with agents moving in and out of the system. While removin...
Tue, 30 Apr, 2024 at 6:29 PM