Bringing in your support team
Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers
Administrators and above can add, edit, remove, or replace agents. Go to Admin > Team > Agents to manage your team. This article contains: Bef...
Mon, 19 Aug, 2024 at 4:06 PM
An “agent” is a FreshDesk user who provides customer support and technical assistance. They answer tickets, pull reports, and monitor accounts. Agents...
Wed, 5 Feb, 2025 at 11:25 AM
Groups are collections of agents that share common traits that make sense to your business. You can create groups to represent your teams and business funct...
Wed, 19 Jun, 2024 at 5:58 PM
Administrators and above can add, edit, remove, or replace agents. Go to Admin > Team > Agents to manage your team. As agents move in and out of y...
Thu, 11 Jul, 2024 at 12:28 PM
Note: The Freshworks Access feature is currently available only on request and will be rolled out soon to all customers. Admins can now grant temporary ...
Fri, 11 Apr, 2025 at 10:50 AM