Ticket Management
The Tickets tab, AKA the Ticket List View, gives you an overview of the tickets in your account and allows you to filter them to make management easier. You...
Thu, 11 Jul, 2024 at 11:30 AM
When you open a ticket in Freshdesk, you’re presented with the Ticket Details View, which comprises several information segments. Understanding these segmen...
Fri, 26 Jul, 2024 at 4:23 PM
The Action bar in the ticket details view provides several key actions you can take on a ticket. From left to right, the action bar contains: Watch i...
Thu, 25 Jul, 2024 at 3:55 PM