Viewing tickets

Working with the Ticket List View
The Tickets tab lets you view and filter the tickets in your account. By default, the tickets are displayed in a card layout; however, you can change the vi...
Mon, 8 Apr, 2024 at 6:13 PM
Monitoring important tickets by becoming a Watcher
There are times when you might want to follow the progress of an interesting ticket, even though it's assigned to another agent in your team - it migh...
Mon, 29 Jan, 2018 at 5:26 PM
Merging two or more tickets together
Sometimes, a customer might try to get your attention regarding a particular issue by contacting you through separate channels. Sometimes, the same issue m...
Mon, 20 May, 2024 at 3:35 PM
Customized Table View
The customized table view allows you to add or customize the fields you want to see on your Tickets page. By adding custom fields, you can look up the dat...
Tue, 12 Mar, 2024 at 12:30 PM
Sorting ticket conversations with Freshdesk
Tip: Head over to the community discussion here to share your feedback! In the hustle and bustle of handling tickets all day, scrolling down to the late...
Fri, 18 Jun, 2021 at 1:59 AM
Managing Freshchat tasks, in Freshdesk
TABLE OF CONTENTS What is a task? How does task management help? Working on an internal task raised on Freshchat  Admin capabilities for managing in...
Mon, 24 Apr, 2023 at 6:53 PM