Freshworks Partner

Ticket Management 3

• Understand the Ticket List View
• Understand the Ticket Details View
• How to Process a Ticket

Agent Efficiency 5

• How to Track Time on a Ticket
• How to Prevent Reply Clashes
• Perform Macro Actions with Scenarios
• Keyboard Shortcuts in Freshdesk
• Work Faster with Focus mode in Freshdesk

Other Actions 4

• Viewing Ticket Activity History
• Annotate Images in Freshdesk
• Know your customer journey
• Providing public ticket links for easy access