Freshworks Partner

TABLE OF CONTENTS Introduction to Collaboration Benefits of collaboration Different ways you can collaborate in Freshdesk Understanding the collaborato...

TABLE OF CONTENTS Creating a forward thread Modifying the sorting order of Thread conversations  Forward Threads: limitations on quoted text Configurin...

A Collaborator is a limited type of support agent in Freshdesk. Collaborators represent any stakeholder that can assist full-time agents with ticket-related...

Threads help you to create organized discussions around specific topics or tickets. With Threads, you can discuss a topic in a chat-like interface inside th...

TABLE OF CONTENTS Creating a discussion thread Limitations on Discussion Threads Notifications on Discussion Threads Using the Search bar for Threads  ...

TABLE OF CONTENTS Creating Private Threads on a ticket Modifying the sorting order of Thread conversations Configuring automation rules on Private Threa...

TABLE OF CONTENTS Private Notes Forward Threads Working with threads on the mobile app Threads: Limitations on the Mobile App Agents can invite stak...

You can configure automation rules to trigger specific actions on a ticket based on Thread activities. By setting up Automation on Threads, you, as an Admin...

Learn how your colleagues create internal tasks in Freshchat and how you handle them in Freshdesk. This article contains: Task management in the Fre...