Understand Ticket Form and Fields
The basics of customizing your ticket forms, adding your own custom ticket fields and editing individual field properties in Freshdesk.
Feedback from channels such as email and social media tends to be unstructured. Feedback forms allow you to structure the way you receive queries from your ...
Tue, 10 Dec, 2024 at 10:32 AM
TABLE OF CONTENTS About ticket forms Create a new form Edit, clone, and delete forms Publish and use your forms Publish a form after editing it Add...
Wed, 21 Jan, 2026 at 4:22 PM
You can set up translations for ticket fields based on the various languages available. These translations will reflect for: Customers on:(customers will ...
Thu, 13 Mar, 2025 at 11:29 AM