Understanding Ticket Form and Fields
The basics of customizing your ticket forms, adding your own custom ticket fields and editing individual field properties in Freshdesk.
Feedback from channels such as email and social media tends to be unstructured. However, the feedback form on your support portal allows you to structure th...
Thu, 1 Aug, 2024 at 6:07 PM
Feedback from channels such as email and social media tends to be unstructured. However, when you create a good collection of feedback forms, you force cust...
Wed, 28 Aug, 2024 at 5:02 PM
Once you've customized your ticket forms to your liking, you can start using them. This article covers some common use cases. Your default ticket fo...
Wed, 28 Aug, 2024 at 5:12 PM
You can archive a ticket field that you created by clicking on Admin > Workflows > Ticket Fields > hover over the respective ticket field that you ...
Fri, 18 Jun, 2021 at 2:10 AM
Admins can setup translations for ticket fields based on the various languages configured in Freshdesk. These translations will reflect for: Customers o...
Fri, 18 Jun, 2021 at 2:08 AM