Freshworks Partner

Keeping track of time spent and generating timesheet reports is vital for businesses and service providers. Based on your plan, FreshDesk provides multiple...

In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent age...

In processing a limited number of ticket types, you may often find yourself repeating the same set of actions. For example, for a ticket related to refunds,...

Use keyboard shortcuts in Freshdesk to perform repetitive tasks quickly and manage ticket properties on the fly. For example, you can move between tickets, ...

Sometimes, agents need to minimize distractions and process tickets quickly. Freshdesk's Focus mode helps agents work on a queue of tickets without inte...