Freshworks Partner

In processing a limited number of ticket types, you may often find yourself repeating the same set of actions. For example, for a ticket related to refunds,...

In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent age...

Sometimes, agents need to minimize distractions and process tickets quickly. Freshdesk's Focus mode helps agents work on a queue of tickets without inte...

Ticket templates let you fill up your new ticket form or the new email form with one click. As an administrator, you can create templates where you pre-fill...

In addition to the default location of tickets on your account, you can use public ticket URLs that can be accessed by anyone. You can use this URL to easi...

Note: If you can't see the Feedback Widget in your admin settings, you can make use of Widgets and the Feedback form. The Feedback widget is being phase...

Freshdesk lets you annotate images sent as ticket attachments and used in a knowledge base article. You can highlight specific portions to help customers un...

As an agent on the helpdesk, when you are working on tickets, contacts, or accessing articles, characterizing them by adding tags would help track and sort ...

When you need to resolve a tough ticket, it could help if you were able to search through your knowledge base and check to see if the issue's come up b...

Have any suggestions for us? Join the community discussion here! Communicating changes made in your Freshdesk can be very easy when your team is small w...