Explore Ticket Inbox
The Ticket List View, gives you an overview of the tickets in your account and allows you to filter them to make management easier. You can take bulk action...
Fri, 5 Dec, 2025 at 1:17 PM
Applicable Plans: Freshdesk Free, Growth, Pro, Enterprise Freshdesk Omni Growth, Pro, Enterprise About the Ticket Details interface Quick list view ...
Tue, 2 Dec, 2025 at 6:23 PM
Applicable Plans: Freshdesk Free, Growth, Pro, Enterprise Freshdesk Omni Growth, Pro, Enterprise Watch a ticket Editor components Editor features: ...
Fri, 5 Dec, 2025 at 1:15 PM
Keeping track of time spent and generating timesheet reports is vital for businesses and service providers. Based on your plan, FreshDesk provides multiple...
Wed, 17 Jul, 2024 at 3:24 PM
Use keyboard shortcuts in Freshdesk to perform repetitive tasks quickly and manage ticket properties on the fly. For example, you can move between tickets, ...
Thu, 19 Sep, 2024 at 12:08 PM
TABLE OF CONTENTS How to view ticket activities? What are the types of activities tracked? Pagination in Ticket Activities Labels for ticket activitie...
Mon, 1 Dec, 2025 at 11:02 AM