Responding to a ticket

Annotate Images in Freshdesk
Freshdesk lets you annotate images sent as ticket attachments and used in a knowledge base article. You can highlight specific portions to help customers un...
Wed, 12 Jun, 2024 at 3:43 PM
Know your customer journey
When your customers create a ticket in your support portal or using the help widget, they probably would have gone through your solution articles already...
Tue, 31 Mar, 2020 at 5:45 PM
Give your team more context with the Summary feature
When a conversation in the ticket extends to more than a couple of interactions, support agents often collect all the necessary information about the scenar...
Tue, 11 Apr, 2023 at 3:43 PM