Agent Efficiency
Keeping track of time spent and generating timesheet reports is vital for businesses and service providers. Based on your plan, FreshDesk provides multiple...
Wed, 17 Jul, 2024 at 3:24 PM
In the course of handling tickets, it’s common to have multiple agents working on the same ticket simultaneously. Freshdesk provides 3 tools to prevent age...
Thu, 11 Jul, 2024 at 6:50 PM
In processing a limited number of ticket types, you may often find yourself repeating the same set of actions. For example, for a ticket related to refunds,...
Fri, 24 May, 2024 at 6:05 PM
Freshdesk can be easily navigated using keyboard shortcuts. Use these shortcuts to perform repetitive tasks quickly and manage ticket properties on the fly...
Thu, 30 May, 2024 at 2:06 PM
Sometimes, agents need to minimize distractions and process tickets quickly. Freshdesk's Focus mode helps agents work on a queue of tickets without inte...
Thu, 30 May, 2024 at 2:31 PM