Ticket properties and actions
Let's say that a ticket has been assigned or reassigned to you and you want to understand what properties have changed, automatically or manually, s...
Tue, 11 Apr, 2023 at 6:28 PM
On occasion, agents might need to access additional information about a requester - such as their contact details or the company they belong to - while wor...
Fri, 18 Jun, 2021 at 1:58 AM