Using community forums
With Freshdesk, you can set up a community to provide your customers with a platform to interact with each other. This will be useful both from a customer ...
Fri, 18 Jun, 2021 at 1:44 AM
Community forums in Freshdesk are organized into a 3-level hierarchy - Categories > Forums > Topics Categories: At the top level, you have various ...
Mon, 20 May, 2024 at 5:49 PM
Freshdesk offers a wide range of Forum Types or templates you canuse to have different types of forum content. For example, you can use a Question for...
Thu, 30 May, 2024 at 11:00 PM
One of the important aspects of running a user community is making sure that the user-generated content is moderated properly. And chances are, when you ha...
Fri, 18 Jun, 2021 at 1:45 AM
Follow topics to stay updated and receive instant notifications. This enables you to promptly respond to customer replies on your posts or initiate new top...
Mon, 10 Jun, 2024 at 9:02 PM
The Merge Topic option in Forums allows you to easily combine multiple forums into one common Forum. When you merge one or more topics, all the corres...
Mon, 10 Jun, 2024 at 8:44 PM