Using community forums
With Freshdesk, you can set up a community to provide your customers with a platform to interact with each other. This will be useful both from a customer ...
Fri, 18 Jun, 2021 at 1:44 AM
Your community forums in Freshdesk are organized into a 3-level hierarchy:
Categories > Forums > Topics
At the top level, you have vario...
Mon, 9 Oct, 2017 at 6:59 PM
You can drive discussions in your community forums with as many types of forum as you need. Here are the four forum types that Freshdesk offers:
Forum...
Mon, 9 Oct, 2017 at 7:00 PM
One of the important aspects of running a user community is making sure that the user-generated content is moderated properly. And chances are, when you ha...
Fri, 18 Jun, 2021 at 1:45 AM
You can follow topics and specific forums in your community to be notified when there is an update. This way, you can respond immediately when your custom...
Mon, 9 Oct, 2017 at 8:18 PM
Sometimes, you might notice that there are two or more forum topics that essentially talk about the same thing. In such cases, these topics can all be mer...
Mon, 9 Oct, 2017 at 7:03 PM