Understanding Ticket Form and Fields

The basics of customizing your ticket forms, adding your own custom ticket fields and editing individual field properties in Freshdesk.

Understanding the default fields in your ticket form
You can use ticket forms to take support queries and collect feedback from your customers. You will be able to find these forms by default on your support ...
Mon, 14 Aug, 2023 at 3:03 PM
Creating custom fields in your ticket form
The ticket form includes a bunch of fields like Requester, Subject, Type, and Description, by default. However, you can customize the ticket form to contai...
Tue, 31 May, 2022 at 12:23 PM
Using dependent fields in your ticket form
A dependent field lets you add a hierarchical dropdown to your ticket form. It gives you an easy way to create deeper ticket categories and identify the mo...
Fri, 18 Jun, 2021 at 2:07 AM
Understanding ticket statuses
The ticket status is one of the most important ticket fields in Freshdesk as it helps you define your core support process for your team. It is a part of y...
Wed, 26 Apr, 2023 at 12:46 PM
Creating dynamic sections
You can make your ticket fields dynamic so that the fields change based on the user input. In Freshdesk, you can add dynamic sections under the default fie...
Tue, 28 Mar, 2023 at 2:46 PM
Multilingual ticket fields and forms
Admins can setup translations for ticket fields based on the various languages configured in Freshdesk. These translations will reflect for: Customers o...
Fri, 18 Jun, 2021 at 2:08 AM
How to delete or archive a ticket field you created?
You can archive a ticket field that you created by clicking on Admin > Workflows > Ticket Fields > hover over the respective ticket field that you ...
Fri, 18 Jun, 2021 at 2:10 AM
Modifying custom ticket forms
The ticket form includes a bunch of fields like Requester, Subject, Type, and Description, by default. However, you can customize the ticket form to contain...
Mon, 11 Mar, 2024 at 3:42 PM
Ticket fields - Omnichannel Sources
We understand that customers reach out to your business in more than one channel. Hence, it is essential that the source of each query is recorded appropria...
Fri, 18 Jun, 2021 at 2:11 AM