The Freshdesk iOS app lets you provide support on the go anytime you want from your iPhone. You can resolve issues anytime, even outside working hours at ease.
Logging In
In order to login to your app, you need to specify your helpdesk domain name, your agent email address and password. Your domain name is <yourcompany>.freshdesk.com. You can also use vanity URLs you may have set up on your own domain (e.g. support.yourcompany.com) to login to the app directly.
Sign-in options
You can sign-in to your account using either one of the following methods based on what’s configured in your account:
Customized SSO
Email ID registered with Freshdesk
Social sign-in using Google
You can also use your Google account to sign in to your help desk. This eliminates the need for you to remember a separate password.
If you have trouble logging in to your account, check out our FAQs.
Logging Out
To log out of your account, click on the Settings option at the bottom left of the app. Scroll to the bottom of the list and click Sign out.