Freshworks Partner

Forums is a community on your portal using which your customers could build an active discussion to find mutual solutions. You could join and be a part of t...

Community Forums can be built with three levels of hierarchy. Categories-->Forums-->Topics. At the top level, you could have various Community...

If you are looking to convert any forum topic to tickets, so that you could reply directly to customers, you could use the option "Auto-Convert Topics ...

You can restrict the visibility of forums to specific customers or keep it internal to just your agents, if needed. While creating a 'New Forum', yo...

Mandating the users to enter a Captcha before creating a Forum topic has been put in place to deflect spam users from your account. However, if you wish to ...

You could moderate and approve any forum topic that is newly created before it is published on your Freshdesk portal. To set up Forum Moderation, kindly nav...

You can add the agents who would receive the moderation emails and would have permissions to moderate Forum Topics. To add agents to moderate your forums, p...

If Forum Moderation is turned on, you would receive notification emails for approval, whenever a new Topic is created. You can turn off forum moderation by ...

You would face instances where you receive Spam Posts or when you would like to monitor the content which is being added to your Forums. To achieve this, Fr...

If the contact is not a verified contact, the ticket cannot be converted to a topic. To verify a contact account, an activation email should be sent after w...