Self Service Portal
Using our Help widget, you can easily search and browse through our FAQs. To create a ticket click 'Get in touch' option. Alternatively, you could a...
Thu, 23 May, 2024 at 2:53 PM
Freshdesk is a multi-channel support tool, which acts as a single platform where all customer queries come in. The different support channels include - Emai...
Fri, 26 May, 2023 at 3:42 PM
It is always best to write your own elements since you have access and the space to write your own script, HTML. This way, your elements are independent fro...
Thu, 7 Sep, 2017 at 1:12 AM
To have different side bars, you need to enclose class under a parent element. Example: .custom-homepage { .sidebar{ //your css code here } }...
Thu, 7 Sep, 2017 at 1:12 AM
If you are looking to customise the profile page, you can style it with the scripts in the header that will be carried to the profile page. The 'Edit...
Thu, 7 Sep, 2017 at 1:13 AM
The page is not customisable and so it is not possible to achieve the color coding using a custom script. However, by default, you can see the color coding ...
Tue, 22 Aug, 2023 at 7:52 PM
“Current_page_name” This is a liquid object used to cull out the name of the current page. Through this, you can see the portal homepage, New Ticket Page, S...
Thu, 7 Sep, 2017 at 1:14 AM
Go to Admin > Channels > Portal > Customize portal > Layouts & Pages > Portal pages >Discussions > Topic View. Replace user.name as...
Thu, 24 Jun, 2021 at 7:16 PM
Using Freshdesk, you could configure your self-service portal such that customers would be able to view the portal in different languages. To configure the ...
Thu, 24 Jun, 2021 at 7:17 PM
You could navigate to Admin --> Account --> Helpdesk Settings --> Manage Languages and remove the Listed Support Languages from that page. This wou...
Thu, 24 Jun, 2021 at 7:18 PM