Business Hours & SLAs
Effectively managing holidays and configuring the calendar is essential for maintaining efficient support operations. Article Navigation Setting Holid...
Wed, 28 Jun, 2023 at 2:41 PM
Please navigate to Admin -> Account -> Helpdesk Settings to see the option to change the time zone. Kindly change it with respect to your locatio...
Fri, 25 Jun, 2021 at 9:33 PM
Please navigate to the Profile Settings by clicking on your Agent Avatar at the top-right corner of your Freshdesk Account. You could then change the Time ...
Tue, 18 Apr, 2023 at 11:51 AM
Yes, every time a ticket is moved to a status where the SLA timer is toggled on, it will affect the Response and Resolution time of a ticket. Pleas...
Fri, 25 Jun, 2021 at 9:38 PM
As of now, Freshdesk does not have an option to have the Time Format to be available in a 24-hour format.
Mon, 17 Jul, 2017 at 9:13 PM