Advanced Ticketing features
There are 2 ways to do it.
- Bulk Mode
Select the necessary tickets to perform bulk actions.
- Using Scenario Automation
Option to execute...
Thu, 6 Apr, 2017 at 2:44 PM
All the activities that are carried out with respect to the ticket are shown in the activities tab. In this case, even when tickets are linked to a tracker i...
Thu, 6 Apr, 2017 at 4:32 PM
No. It is only possible to unlink a ticket in the ticket details page. Multiple unlinks are not available as of now.
Thu, 6 Apr, 2017 at 5:27 PM
Quick guide to set up Parent Child Ticketing: Login to your Freshdesk portal as an Administrator Go to Admin > Support Operations > Advanced Ticket...
Thu, 27 Apr, 2023 at 4:29 PM
Yes it is possible to delete a tracker. Go to the Tracker. Click on the three dots for More options and select Delete. Once you delete a tracker, it...
Thu, 20 Apr, 2023 at 1:48 PM
That agent would be having restricted or group access and hence the related tickets are out of the agent's scope. To can give the agent access to v...
Mon, 27 May, 2024 at 12:32 PM
The parent ticket will be deleted and the associated child tickets will be unlinked from the parent ticket.
Thu, 6 Apr, 2017 at 12:03 PM
With all the related tickets linked to the Tracker, the team working on it can notify the agents on the progress by using an internal broadcast message. On...
Thu, 20 Apr, 2023 at 2:50 PM
No, changing the status of the parent ticket will not impact the status of the child tickets. However, if you wish to achieve this, you can utilize an autom...
Tue, 27 Jun, 2023 at 11:03 AM
To a single tracker, a maximum of 300 tickets can be linked to it.
Thu, 6 Apr, 2017 at 4:36 PM