Define SLA Policies and Business Hours
Freshdesk uses priority and time driven SLAs that are easy to configure and saves you some serious violations. Promise and deliver on SLAs and make sure someone's always there to help that special customer out.
Signup Date: After December 2025 Applicable Plans Freshdesk Growth, Pro, Enterprise Freshdesk Omni Growth, Pro, Enterprise Business hours help yo...
Mon, 8 Dec, 2025 at 9:54 AM
When you have parts of your support team working across different regions, times or time zones, managing the working hours of each group becomes a hassle. ...
Sun, 30 Nov, 2025 at 6:41 PM
Signup Date: After December 2025 Applicable Plans Freshdesk Growth, Pro, Enterprise Freshdesk Omni Growth, Pro, Enterprise An SLA (Service Level A...
Mon, 1 Dec, 2025 at 11:27 AM
Freshdesk lets you set SLA targets for every response. This way, you can ensure that your team responds quickly every single time. In this article, we t...
Fri, 18 Jun, 2021 at 12:26 AM
Omnichannel Holidays are dates within your Business Hours that your team is not working on. This includes dates like Public and Regional holidays like Indep...
Fri, 5 Dec, 2025 at 5:40 PM
Omnichannel Business hours are the hours during the day in which your support team is available to engage with your customers across channels. With Omni...
Mon, 8 Dec, 2025 at 9:56 AM