Automation Rules
Freshdesk allows you to configure automation rules that run immediately when specified conditions are met. Automation rules save both time and effort by per...
Mon, 5 Aug, 2024 at 1:04 PM
Automation rules that run on ticket creation let you automate actions on newly created tickets. For example, you can send an email notification to the billi...
Mon, 20 May, 2024 at 5:34 PM
Freshdesk allows you to create ticket automation rules based on time-based events that run every hour. The rules run on all tickets every hour and execute w...
Wed, 31 Jan, 2024 at 12:42 PM
Automation rules that run on ticket updates allow you to listen for particular events and automate a response to them. This article explains this concept in...
Fri, 30 Aug, 2024 at 11:24 AM
You can create an automation rule that runs on ticket creation or ticket updates to trigger a webhook call as soon as specified events occur. This art...
Mon, 17 Jun, 2024 at 8:17 PM