Create Automation Rules
Automation is a cornerstone ability of Freshdesk. You can create powerful automation rules that run when specific conditions are met and perform repetitive ...
Thu, 12 Dec, 2024 at 3:20 PM
Automation rules that run on ticket creation let you automate actions on newly created tickets. For example, you can send an email notification to the billi...
Mon, 20 May, 2024 at 5:34 PM
Freshdesk allows you to create ticket automation rules based on time-based events that run every hour. The rules run on all tickets every hour and execute w...
Fri, 28 Feb, 2025 at 9:29 AM
Automation rules that run on ticket updates allow you to listen for particular events and automate a response to them. This article explains this concept in...
Fri, 30 Aug, 2024 at 11:24 AM
Signup Date: After December 2025 You can create an automation rule that runs on ticket creation or ticket updates to make API calls. The two actions b...
Mon, 1 Dec, 2025 at 11:31 AM
Automation rules that run on ticket creation check new tickets for specific conditions and take action accordingly. This article provides a comprehensive se...
Wed, 16 Oct, 2024 at 4:46 PM
This article provides a comprehensive set of examples of automation rules that run on hourly triggers. Automation rules that run on hourly triggers (FK...
Thu, 19 Sep, 2024 at 11:18 AM
This article provides a comprehensive set of examples of using webhooks in automation rules that run on ticket creation or ticket updates. To understand web...
Wed, 16 Oct, 2024 at 4:46 PM
Automation rules in Freshdesk continuously monitor new tickets and updates made to tickets. Based on specific events, these rules can automate complex workf...
Tue, 6 May, 2025 at 3:17 PM
Freshdesk Omnil enables you to automate customer replies across email, chat, social media, and messaging channels with a single action—sending a reply. This...
Mon, 1 Dec, 2025 at 11:32 AM