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Automation is a cornerstone ability of Freshdesk. You can create powerful automation rules that run when specific conditions are met and perform repetitive ...

Automation rules that run on ticket creation let you automate actions on newly created tickets. For example, you can send an email notification to the billi...

Freshdesk allows you to create ticket automation rules based on time-based events that run every hour. The rules run on all tickets every hour and execute w...

Automation rules that run on ticket updates allow you to listen for particular events and automate a response to them. This article explains this concept in...

You can create an automation rule that runs on ticket creation or ticket updates to trigger a webhook call as soon as specified events occur. This art...