Getting Started with Customer Portals

Steps to login and access the public support portal, details about configuring custom SSL certificate for your portal

Overview of Freshdesk Portal
Note: If you signed up for a Freshdesk or Omnichannel account before March 30, 2022, the Portal setup and options will vary. For information on the older Po...
Mon, 30 Sep, 2024 at 12:01 PM
Configure Portal Settings
This article provides details about the Portal Settings tab and how you can edit your portals to configure various settings for the portals, such as changin...
Sun, 29 Sep, 2024 at 10:59 PM
Manage Portal Sections
Note: If you signed up for a Freshdesk or Omnichannel account before March 30, 2022, see the portal settings options and navigation will differ. For details...
Sun, 29 Sep, 2024 at 11:02 PM
Customize Portal Appearance (Themes)
Freshdesk provides extensive customization options, enabling you to personalize the look and feel of your customer portals using themes.  You can use the b...
Tue, 8 Oct, 2024 at 6:25 PM
Customize Portal Layout and Pages (Advanced Portal Customization)
This article provides details on the advanced portal (theme) customization options that enable you to design your customer portal. In addition to the ba...
Sun, 29 Sep, 2024 at 11:06 PM
Add Custom Portal URL
When you create a support portal, you get a ".freshdesk.com" domain by default. If you want to host your support portal under a custom URL, like ...
Thu, 3 Oct, 2024 at 6:20 PM
Using the Customer Support Portal
When someone raises a support ticket in your customer portal through any channel, they automatically become a contact. You can allow your customers to creat...
Tue, 8 Oct, 2024 at 4:36 PM