General features for both iOS and Android

Notification schedule for iOS & Android
The mobile app empowers agents to receive instant notifications and support your customers from anywhere, anytime. Push notifications can be configured on b...
Thu, 1 Oct, 2020 at 12:11 PM
How to use Freshdesk Analytics in the mobile app
Get the power of Analytics web experience in your mobile apps. Use the Freshdesk mobile app to stay on top of important metrics without having to leave the ...
Thu, 23 Dec, 2021 at 3:46 PM
Enable Real-time Ticket Updates for Mobile
Real-time updates allow your Freshdesk mobile app to instantly refresh your ticket list without requiring manual pull-to-refresh actions. When you enable Re...
Mon, 15 Dec, 2025 at 2:44 PM