Custom agent status
Create custom agent statuses to ensure agents can choose the most appropriate reason for being unavailable.
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. Note:...
Fri, 31 Mar, 2023 at 5:52 PM
This feature is available as an Early Access Program (EAP) for Pro and Enterprise Omnichannel customers only. Refer to this post for more details. With Cus...
Mon, 3 Jun, 2024 at 12:11 PM
With Custom agent status, admins/supervisors can get complete visibility into how agents spend their time when they’re unavailable to assist customers. Only...
Mon, 8 Jan, 2024 at 7:22 PM