Freshworks Partner

TABLE OF CONTENTS Introduction to Collaboration Benefits of collaboration Different ways you can collaborate in Freshdesk Understanding the collaborato...

A Collaborator is a limited type of support agent in Freshdesk. Collaborators represent any stakeholder that can assist full-time agents with ticket-related...

Learn how your colleagues create internal tasks in Freshchat and how you handle them in Freshdesk. This article contains: Task management in the Fre...

Threads help you to create organized discussions around specific topics or tickets. With Threads, you can discuss a topic in a chat-like interface inside th...

TABLE OF CONTENTS Creating a forward thread Modifying the sorting order of Thread conversations  Forward Threads: limitations on quoted text Configurin...

TABLE OF CONTENTS Creating a discussion thread Limitations on Discussion Threads Notifications on Discussion Threads Using the Search bar for Threads  ...

TABLE OF CONTENTS Creating Private Threads on a ticket Modifying the sorting order of Thread conversations Configuring automation rules on Private Threa...

TABLE OF CONTENTS Private Notes Forward Threads Working with threads on the mobile app Threads: Limitations on the Mobile App Agents can invite stak...

You can configure automation rules to trigger specific actions on a ticket based on Thread activities. By setting up Automation on Threads, you, as an Admin...