Automation Rules Examples

Reference articles with lots of examples for creating automation rules

Automation Rules Examples: Ticket Creation
Automation rules that run on ticket creation check new tickets for specific conditions and take action accordingly. This article provides a comprehensive se...
Wed, 16 Oct, 2024 at 4:46 PM
Automation Rules Examples: Hourly Triggers
This article provides a comprehensive set of examples of automation rules that run on hourly triggers.  Automation rules that run on hourly triggers (FK...
Thu, 19 Sep, 2024 at 11:18 AM
Automation Examples: Using Webhooks
This article provides a comprehensive set of examples of using webhooks in automation rules that run on ticket creation or ticket updates. To understand web...
Wed, 16 Oct, 2024 at 4:46 PM
Why are my automations not working?
Automation rules in Freshdesk continuously monitor new tickets and updates made to tickets. Based on specific events, these rules can automate complex workf...
Tue, 6 May, 2025 at 3:17 PM