Other Actions
Let's say that a ticket has been assigned or reassigned to you and you want to understand what properties have changed, automatically or manually, s...
Tue, 11 Apr, 2023 at 6:28 PM
On occasion, agents might need to access additional information about a requester - such as their contact details or the company they belong to - while wor...
Fri, 18 Jun, 2021 at 1:58 AM
Freshdesk lets you annotate images sent as ticket attachments and used in a knowledge base article. You can highlight specific portions to help customers un...
Wed, 12 Jun, 2024 at 3:43 PM
When your customers create a ticket in your support portal or using the help widget, they probably would have gone through your solution articles already...
Tue, 31 Mar, 2020 at 5:45 PM
In addition to the default location of tickets on your helpdesk, Freshdesk also supports public ticket URLs that can be accessed by anyone. These URLs make...
Thu, 10 Mar, 2022 at 5:49 PM
When a conversation in the ticket extends to more than a couple of interactions, support agents often collect all the necessary information about the scenar...
Fri, 30 Aug, 2024 at 9:01 AM