Freshworks Partner

Let's say that a ticket has been assigned or reassigned to you and you want to understand what properties have changed, automatically or manually, s...

Freshdesk lets you annotate images sent as ticket attachments and used in a knowledge base article. You can highlight specific portions to help customers un...

When your customers create a ticket in your support portal or using the help widget, they probably would have gone through your solution articles already...

In addition to the default location of tickets on your account, you can use public ticket URLs that can be accessed by anyone. You can use this URL to easi...