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Solution home
Customer Portal Setup
Customer Support Portal Options
7
The All-new Freshdesk Portal - An overview
Guide for existing customers to experience the new Freshdesk Portal
Customizing your customer portal
Understanding themes to personalize your customer portal appearance
Portals & Portal Settings
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Setting up and configuring your Customer Portal
4
Rebranding your Support Portal to reflect your brand guidelines
Using a custom support URL and pointing the CNAME
Setting up multiple languages in Freshdesk (for the support portal and the help widget)
Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change
Introduction to FreshThemes
11
Getting Started with FreshThemes
Palettes and Hex Codes
Custom Style Magic
Complete Layout Customization
Previewing your theme without publishing
View all 11
Introduction to Liquid
8
What is Liquid?
Liquid Markups
Dynamic Placeholders
Using Filters
Conditional Statements
View all 8
Understanding Portal Layouts
2
Portal Layout Basics
Page-level customizations
Dynamic Placeholders
7
Generic Portal Information
Managing User Access
Access to Solutions
Accessing Attachments
Using Snippets for Critical Behavior
View all 7
Submitting a new support ticket
4
Submitting a ticket via Email
Using the Customer Support Portal
Creating a support account
Editing an end user profile