When I have an agent with group access added to multiple groups, which group's tickets will they be able to see? : Freshworks Partner

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When I have an agent with group access added to multiple groups, which group's tickets will they be able to see? Print

Modified on: Thu, 13 Jul, 2017 at 3:09 PM

The agent would be able to view tickets from all the groups that have been associated with them. This could see in the tickets tab next to the dashboard on the global header.

Please navigate to the tickets list view to see the tickets in the groups that you are part of which can be individually filtered out by selecting the group in the ticket filters.

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When I have an agent with group access added to multiple groups, which group's tickets will they be able to see? Print

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