Here's everything you need to know in order to delete an article, folder or category in your knowledge base.
How to delete an article
- Click on Edit under an article to get to the Article workspace.
- Click on the Delete icon.
- A small confirmation window will pop up, requesting that you type out the name of the article you're attempting to delete in order to confirm the deletion.
How to delete a folder
- Navigate to the Solutions tab and click on Manage
- Hover over the required folder and click edit Folder icon
- Then click Delete.
- Confirm the deletion by reentering the folder name.
How to delete a category
- Navigate to the Solutions tab and click on Manage
- Hover over the required category and click on the edit category icon.
- Click the delete icon.
- Confirm the deletion by reentering the category name.
Note: When a solution article, folder or category is deleted permanently, it cannot be restored.