Where do I set agent's ability to accept auto assignment? : Freshworks Partner

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Where do I set agent's ability to accept auto assignment? Print

Modified on: Fri, 25 Jun, 2021 at 9:52 PM

Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket assignment'.

Note: If the Auto assignment has been enabled in multiple groups and even if in one of the groups the above-mentioned option is not checked, the agent will not have permission to change the availability.

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Where do I set agent's ability to accept auto assignment? Print

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