The status of an article helps an agent track whether a particular article has been translated and published in multiple languages or not. These statuses can also be used in filters to access a list of articles in a specific status.
These are the following article statuses that are available in your Knowledge Base:
All the articles that are saved but are not yet published will be under the Draft status
All the articles that are published to the customer will be under the Published status
This consists of translated articles that are not yet updated according to the changes made to the primary language
This consists of all the articles in the primary language that are not translated into other required languages
|In Review||This consists of all the articles that have been sent for review||Forest|
|Approved||This consists of all the articles that have been approved but not published||Forest|