We are excited to introduce the launch of our new Freshworks Customer Service Suite — an all-in-one, AI-first, omnichannel solution. This Suite combines conversational support and ticketing capabilities, powered by generative AI, to deliver outstanding customer and agent experiences.
If you are a Freshdesk Omnichannel customer and want to learn more and experience the new Freshworks Customer Service Suite, please write to firstname.lastname@example.org.
Note: Omnichannel Analytics is currently only available for customers who signed up after September 2020. For customers who signed up before September 2020, this will be made available by May 2022.