Freshworks Partner

Freshdesk Analytics is a comprehensive reporting and analytics tool that allows you to measure and monitor customer service performance. It provides insight...

Freshdesk Analytics helps you view, analyze, and share information about your business, identify gaps, and quickly address them. The data in Freshdesk Ana...

Feature Old Plan Current Plan Filtering reports Sprout+ Free+ Filtering widgets Estate+ Pro+ As your support requests increase in number, the am...

Scheduled reports let you track how your helpdesk is doing without logging in. As an Administrator/Supervisor, you can schedule your custom reports to regul...

The data export feature in Freshdesk allows you to schedule an export of ticket information, which can come in handy for: Creating daily reports for dash...

Sometimes, narrowing down the dataset is essential to find the root cause of the problem. You can make use of Analytics and drill down on red flags up to th...

TABLE OF CONTENTS What is a metric? How to create custom metrics? Custom metrics functions How to access the metrics you create? Sample Metrics F...

TABLE OF CONTENTS Navigation:  Create your own Attributes and Group by Sample metrics for you to get started: You can create attributes of your cho...

Interactive Filters as Widgets Filters help you narrow down and focus on the data that you're working with. To make it easier for you to manipulate you...