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Reporting and Analytics
Getting Started with Freshdesk Analytics
16
Getting Started with Freshdesk Analytics
Introduction to Analytics
Support metrics in Freshdesk Analytics
Filtering reports in Analytics
Scheduling reports in Analytics
View all 16
Exploring Curated Reports
21
Overview of Curated Reports
Ticket Volume Trends Report
Helpdesk Ticket Volume Report
Helpdesk Performance Report
Average first response time in Analytics (Helpdesk Performance)
View all 21
Real time dashboards and reporting
2
Team Dashboards - Setup and Functionality
Checking recent helpdesk activity
Working with Custom Reports
12
Custom Reporting – Basics
Applying filters at a widget level in Analytics
Applying report filters in custom reports
Setting up multiple metrics inside a widget
Adding group by as a filter in Analytics
View all 12
Upgrade from Legacy Reports to Analytics
3
Analytics vs Legacy Reports: What’s Better with Analytics
How to set up Custom Widgets in Analytics
Accessing your existing Legacy Reports on Analytics