Freshworks Partner

Getting Started with Freshdesk Analytics 18

• Getting Started with Freshdesk Analytics
• Introduction to Analytics
• Support metrics in Freshdesk Analytics
• Filtering reports in Analytics
• Scheduling reports in Analytics

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Exploring Curated Reports 24

• Introducing New Curated Reports for Better Insights
• Overview of Curated Reports
• Ticket Volume Trends Report
• Helpdesk Ticket Volume Report
• Helpdesk Performance Report

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Real time dashboards and reporting 6

• Team Dashboards - Setup and Functionality
• Checking recent helpdesk activity
• Dashboards in Freshdesk
• Overview of Omnichannel Availability dashboard (Classic Freshdesk Omnichannel)
• How to use the Omnichannel dashboard (Classic Freshdesk Omnichannel)

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Working with Custom Reports 12

• Custom Reporting – Basics
• Applying filters at a widget level in Analytics
• Applying report filters in custom reports
• Setting up multiple metrics inside a widget
• Adding group by as a filter in Analytics

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