Real time dashboards and reporting

Team Dashboards - Setup and Functionality
The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. These widgets are fixed with options to filter by G...
Tue, 22 Oct, 2024 at 3:08 PM
Checking recent helpdesk activity
The Dashboard gives you an overview of what’s happening with your service desk software currently. It is tailored according to your role as well as the cur...
Wed, 22 May, 2024 at 6:08 PM
Dashboards in Freshdesk
A well-structured dashboard provides teams with instant clarity on performance, workload, and trends, eliminating the need to go through multiple reports. I...
Mon, 1 Dec, 2025 at 11:36 AM
Overview of Omnichannel Availability dashboard (Classic Freshdesk Omnichannel)
The Omnichannel Availability Dashboard provides a centralized view of your team's availability across Freshdesk, Freshchat, and Freshcaller, enabling yo...
Mon, 1 Dec, 2025 at 4:22 PM
How to use the Omnichannel dashboard (Classic Freshdesk Omnichannel)
With the omnichannel dashboard, you can monitor your team’s performance across channels in real-time. It gives a birds-eye view of the day-to-day trends in ...
Mon, 1 Dec, 2025 at 4:23 PM
Omnichannel Team Dashboards (Classic Freshdesk Omnichannel)
We understand that managing your team’s performance is now more difficult than ever before. It’s easy to lose track of what matters when everyone is stretch...
Mon, 1 Dec, 2025 at 4:26 PM