Getting Started with Freshdesk Analytics
With Freshdesk Analytics, leverage your customer support data to craft experiences that wow customers.
Interactive Filters as Widgets Filters help you narrow down and focus on the data that you're working with. To make it easier for you to manipulate you...
Wed, 15 Dec, 2021 at 7:23 PM
Feature Old Plan Current Plan Saving reports Blossom+ Growth+ Saving widgets Estate+ Pro+ Reapplying filters to your reports and widgets every ti...
Thu, 20 Apr, 2023 at 5:50 PM
For the Analytics module to work seamlessly, some specific cookies should be enabled and ensured that they are not blocked by any browser extensions/ firewa...
Thu, 8 Jul, 2021 at 12:48 PM
You can now share reports and set the access levels for each report that can be given to agents/collaborators in your Freshdesk account. A quick guide to s...
Fri, 7 Jun, 2024 at 12:02 PM
Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here. Free (Sprout) Growth (Blossom) Pro (Garden/Estate) Enterpri...
Tue, 17 Mar, 2026 at 4:45 PM
If you are operating from Germany, you can adhere to German labor laws, which prohibit administrators from accessing performance data of agents under a Germ...
Mon, 31 Jul, 2023 at 2:28 PM
Curated reports give you insights into your team’s performance across Freshdesk, Freshcaller, Freshchat. You can validate performance across channels effor...
Mon, 21 Sep, 2020 at 2:16 PM
When you run a large support team, reporting comes with its own set of unique challenges and requirements. Depending on what kind of industry you’re in, yo...
Tue, 16 Sep, 2025 at 12:56 PM
We are excited to introduce the launch of our new Freshworks Freshdesk Omni — an all-in-one, AI-first, omnichannel solution. This Suite combines conversatio...
Wed, 16 Oct, 2024 at 4:45 PM